Cancellation And Refund Policy

Last Updated: September 1, 2022

Cancellation & Refund Policy

We don’t entertain requests for the cancellation of services rendered to patients. Our Policy for the cancellation and refund will be as follows:


A person who has remitted the required amount and has placed orders for a genetic test for his beneficiary in the laboratory can make a request for cancellation of the said procedure provided the said cancellation request is made and the same is received and acknowledged by the laboratory. Such a request should be received within 48 hours after placing the order and 2 days prior to the procedure/investigation/consultation date.


Once the laboratory acknowledges the request for cancellation, the amount remitted shall be refunded after deducting 5% of the amount within 2 days of acknowledgment of the request. In the case of Payment Gateway payments, an additional 2.8% will be applied to payment gateway fees. In the case of Payment Gateway payments, a refund will be made to the same account.

Please send any comments or enquiries in respect of this Website to:

Phone: +966 570 570755